OneSight® Voice Quality Assurance
Identify and fix performance impacting problems before they affect the customer
The OneSight® Voice Quality Solution identifies and resolves the problems found in the complex technology of today’s contact centers. By continuously monitoring the customer and agent voice quality experience, the OneSight Voice Quality Solution can verify that IP telephony operations are functioning properly and detect performance impacting problems rapidly, often before they impact the customer. Application and infrastructure monitoring combined with extensive trouble shooting capabilities reduce the time to find and repair problems when they occur. In addition, performance reports indentify trends and recurring problems over time to help prevent future service impacting problems.
By using this voice quality assurance solution, enterprises and contact centers will better understand what their users are experiencing and find network impairments that impact their real-time services of voice and voice-based applications – by emulating real calls and predicting the realistic user experience of networks and services in a very intelligent and effective way – thereby improving productivity, improving IPT performance and quality, as well as reducing the cost of troubleshooting network and infrastructure problems.
| Feature | Which means organizations can... |
| Places monitoring calls to measure voice quality | ... determine the listening quality of voice calls placed between the locations where OneSight Voice Quality probes are positioned. Customers can proactively determine when they have a voice quality issue and diagnose the problem before users complain. |
| Probes reports the PESQ method of determining voice quality | … accurately determine the voice quality that their users will perceive without regard to PSTN gateways or transcoding within the IPT network. PESQ accurately compares a received voice clip with a known reference, a method much more accurate than measuring IP packet impairments. |
| Reports packet information as well as MOS scores | … diagnose what the cause of poor voice quality might be. By looking at lost packets, packet jitter, and packet delay, the customer can identify what is causing poor voice quality and narrow the list of possible sources. |
| Voice Quality reports | … quickly see what the voice quality across the network is and tune the information presented to the user’s needs. |
| Intellisearch | … identify infrastructure components that have an impact on voice quality and identify which ones are not performing correctly. |
