Resources
Read more about Empirix and our service quality assurance solutions for new IP communications.
Products & Services Literature
Product Trials & Demos
Webcasts
Podcasts
Your Contact Center and Unified Communications - How UC will Affect Your Company, Your Customers and You
Successful organizations are always looking for new ways to delight customers, improve first call resolution rates, integrate experts and control costs. Advances in networks and communication devices offer an opportunity to rethink and redesign how they do business. Today, companies can leverage Unified Communications to optimize customer care processes and achieve their goals.
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Voice Quality in New Technology Networks: Assuring a Positive Customer Experience
Whenever a customer calls, voice quality has the opportunity to improve or worsen the relationship. And, given current economic conditions, superior voice quality is probably more important now than ever before. The customer only wants their question answered or issue resolved, so it makes good sense to ensure high voice quality so these contacts are as meaningful and helpful as possible. If a caller cannot be heard, understood or calls are dropped then that user is likely to take their business elsewhere. Organizations need to ensure loyalty with their customers by continually monitoring and evaluating the voice quality at every step of the way.
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An IP Telephony Conundrum - Solved. Increase Quality AND Reduce Costs through Automated Feature Testing
The challenge of ensuring high quality Class 5 voice features has never been more daunting for service providers. Although test budgets have been cut, there is growing pressure to maintain the quality of these voice services as well as the revenue they generate – all while new IP services are developed and deployed. In addition, existing test methods for voice features are still a combination of manual testing and partially automated solutions that not only lack coverage and flexibility, but are also extremely costly and susceptible to errors.
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2 + 1 + 1 = 7: How to be confident that your converged IP network will deliver more than the individual applications - A new approach to performance, security, and quality validation
As enterprises converge their business services over IP – whether already in process, or about to begin - , their IT teams are facing the significant challenges of integrating multiple applications into an end-to-end communications solution and deploying this new solution with confidence. The real-time nature of voice and video communication make integration and interoperability with existing data applications over a secure IP network a critical issue to solve before the network goes live. The expense of building a multimedia network that fails in operation is much greater than the cost of validating the network under realistic conditions before going live. Given users’ increasing demands for quality, enterprises are recognizing that they simply cannot afford the risk of releasing a network that is not fully validated – and yet current methods to ensure performance are no longer “good enough”.
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Unwrapping the Challenges of Ensuring High Quality SIP Trunks
SIP Trunking Services provide many benefits for enterprises over current, legacy ISDN trunk lines, including significant cost savings, access to new services, and integration with existing IP based services and business applications. However, many significant challenges can prevent organizations from realizing the true benefits of SIP Trunks. This webinar will explore the current state of the SIP Trunking market and deployments, the challenges affecting widespread adoption and test methods for mitigating these obstacles.
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Joint podcast with TMCnet: Empirix VoIP Monitoring Assures Voice Quality
Walter Kenrich, Director of Product Management at Empirix discusses voice monitoring and some of the major uses and benefits of the company's new OneSight Voice Quality Assurance solution.
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Joint podcast with TMCnet: Methods to Monetize Service Assurance Monitoring Data
Pete Quigley, Director of Product Management at Empirix discusses how Service Assurance Analytics can help improve operational efficiency and increase the amount of revenue saved from faster detection, isolation and repair time.
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Unified Communication's Two Faces
Joint podcast with Carl Weinschenk from Unified Communications Edge.
There really are two types of unified communications or, more specifically, versions of UC at different levels of maturity. The contact center is smack in the middle of both.
Listen now.
Joint podcast with TMCnet: Benefits of SIP Trunking in the Enterprise
In this podcast with TMCnet podcast, Gordon Eddy explains how SIP Trunks can help companies save on costs, as well as other benefits. More specifically, Eddy discusses what needs to be considered during the planning phase to help enterprises speed the transition from IP to SIP. Additionally, he explains how the Hammer SIP Trunk Tester, which as well as how the Hammer SIP Trunk Tester™; which measures connectivity, voice quality and other quality of service metrics, as well as reduce penalties associated with delays can help enterprises realize the full benefits of their transition to SIP.
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